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My computer doesn't
recognize my camera |
First of all, please make
sure if you have installed proper driver for your
camera. If you have not installed the driver, please
install the driver first. You can find driver CD in your
camera package. Please insert the CD into your CD/DVD
device of your computer. It should start automatically
so installation screen comes out when you put CD into
drive. If you are not expert in installation, just click
the installation link and follow by clicking next button
to finalize the installation. Please make use that you
are installing the proper driver. If you don't see any
message other than driver signing warning, it will have
been installing then. Please keep camera unplug during
installation. Please plug the camera into available USB
port of the computer after installation and wait a
minute. In same cases you may need to restart your
computer after installation. Don't take out the CD and
plug the camera. Your PC may prompt for installation the
driver. Please click yes and install the driver and wait
a minute. After a while, there must be icon indication
in the taskbar. Please also check hardware drive list if
shown. If you have installed driver properly, hardware
driver list and taskbar must show your PC camera. Check
the AMCAP software in the program files where you have
installed to. Indicate the camera device when you open
AMCAP and test it. If all steps followed properly and no
vision, camerafixer.exe may cause problem. Press ctrl
alt delete at the same time and delete camerafixer.exe
if in the processes list. You can restart your machine
after this step and plug your camera after logged on. It
must be working.
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My camera doesn't work |
Please proceed all steps
given above, properly. If you have installed the driver
of the camera that you want to use and no response,
please remove the drivers with applications and
reinstall once again after restart of your computer. If
your camera has still no function, there either your
computer or camera has problem. Use the other USB ports
of your computer. Whenever you plug the camera into your
USB ports, there must be a screen to ask you how to
install the driver, if driver already installed choose
automatic installation and this way computer uses driver
files for the USB port that you've plugged in. Try all
ports and check if working. And make sure your operating
system is Ms Windows XP, there is enough RAM and HDD
resources in your machine as well as CPU speed. Computer
hardware effects the performance of the camera directly.
Finally, if possible try your camera with another
computer working well. If your camera with night-vision
led, close the top if the camera with your hand check if
leds are lighting. If you know the solution of your
camera, you can try latest driver from our driver
section. If leds are lighting means your computer
recognized the camera. If no function, no recognition in
all way, camera may has problem and contact with the
company that you bought camera from and tell them what
you've tried. If the company is BestCam business
partner, must help you to solve the problem or give you
new camera in case of that one damaged.
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Leds of my camera don't
work |
We generally manufacture
the night-vision led gets power according to how sensor
senses the darkness so, in some semi-dark environment, a
few leds might be not working. In dusk which means the
duration daytime become night, generally in a five
minutes just because sensing the darkness a few leds may
be not working. When the field become dark, all leds
must be working. The power of illumination of the leds
are automatically adjusted according to the sensor which
senses of the environment where you put the camera is.
In a darkest field, leds must light in highest level. If
in such a darkness, some of leds are working and some
doesn't, may be damaged. Please take the camera to
BestCam business partner to change the leds are not
working.
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My camera doesn't capture clear
video |
Clear video capturing
depends on brightness of the environment, speed of
computer and lens of the camera. First of all, please
try to turn your lens right and left to focus on object
that you want to capture. If this doesn't work, make the
environment where you capture, brighter by lights or
open curtains. There are various kinds of lens make you
get clear capture, if doesn't still no clear capture,
you can change your lens and finally, your can upgrade
your computer. Also, if you reduce view of your capture
size, you'll get better video data. And please wipe your
lens of the camera with soft handkerchief dropped
alcohol. If problem persists, consult your supplier
please.
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My software can not use my
camera |
BestCam supports all of
major software provide visual communication such as MSN,
Skype, Trillian, etc. We can not guarantee that our
camera supports all software in the world. There are
many unstable alpha version fully-bug softwares that you
can download and run but doesn't use video options well.
No one %100 percent warranty. Also, we love Linux
however we can not create software for Linux. If you use
popular software that supports camera well, must be able
to use BestCam also. Please check if driver installed,
camera plugged and other software can use the camera. If
so and you still can not use camera with a software
means you didn't configured the software well. Restart
the computer after software installation and plug the
camera before open that software and check the system if
can communicate with the camera. Then open the software
and check again. If still problem, enter the options /
setup / configuration section to set the camera. If you
can not, press F1 to ask help of the software. Let
software to see the camera then it must work.
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My microphone doesn't work |
Please make sure if your
camera has microphone. If yes, there are two options:
Microphone is built to camera as parallel or IC supports
microphone internally. If parallel combined, there must
be microphone cable and plug of the cable must be
plugged to microphone jack on the computer. Microphone
and audio out always consumed so please check if plugged
properly. If IC supports, there won't be microphone
cable. In both options, driver must have been installed
properly. Consult the provider for further technical
support.
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Can I use more than one
camera in a computer ? |
In many cases, we have
experienced that multiple camera usage has many problem
because of resource confliction.
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Why I see driver sign
warning on installation ? |
If you didn't change the
default option, you'll receive warning about Ms digital
signature when install software into computer. It
doesn't mean anything, don't worry and continue to
installation to use the camera.
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